Board of Directors 

Next GSOC Board Meeting, Wednesday, November 15, 2017

The next Gopher State One Call Board Meeting is Wednesday, November 15, 2017 at the GSOC offices 1110 Centre Pointe Curve, Suite 100, Mendota Heights, Minnesota 55120. The Open Session of the Board Meeting Starts at 9:00 am. If you plan to attend, please contact Barb Cederberg GSOC COO at 651-681-7303 or at


Gopher State One Call seeks to review applications for Board membership and/or user’s group participation. In particular, GSOC seeks subject matter expertise from the industry sector of outstate investor owned utilities, and potentially subject matter expertise from other industry sectors not currently represented on GSOC’s Board. Applications should demonstrate strong subject matter expertise and direct industry experience in issues affecting safety, as well as a strong interest in underground damage prevention. Candidates should exemplify a collaborative and cooperative spirit and the ability as well as desire to serve independently from the specific interests of any employer, trade association or other group, so the candidate may serve effectively on behalf of all Minnesota stakeholders. GSOC intends to remain an industry leader in notification center innovation and safety and applicants should be aligned with those goals.

Candidates will be required to furnish an application and confirm they will abide by GSOC board policies, including conflict of interest guidelines which are available from GSOC upon request. Persons demonstrating these qualities and experience are encouraged to apply to the Board for consideration.

Applications should be furnished to GSOC by mail to Gopher State One Call, 1110 Centre Pointe Curve, Mendota Heights, MN 55120, Attention: GSOC Board Secretary, Dean Parker, or by email to

  • Minutes Aug. 15, 2017
  • Apr. 17, 2017 APPROVED
  • Jan. 11, 2017 Approved
  • Nov. 16, 2016 Approved

Highlights:  Aug. 15, 2017

  • Legislative Report: State budget enacted, transportation bill passed, funding agreement for MnOps, bills HF2719 and SF2376/HR2637 introduced
  • Board Engagement; Board Industry Support: Board engagement with industry encouraged, Jodi Corrow and Ward Westphal welcomed to the Board, importance of the role of the CSR in enhancing damage prevention, volunteers needed for MnOps locate rodeo 
  • Website Redesign: OCC's Creative Division presented the new GSOC website redesign
  • COO Report: Overview of notification center performance, Users Advisory Group met in June and July, pilot project for web based submission of emergency tickets, safety buffer adjustments have taken effect
  • PR Review: Summary of second and third quarter PR efforts, Hmongtown Marketplace public awareness event in St. Paul, GSOC personnel involved in Chapter 216D stakeholder meetings, Staking University, Farm Fest, MN State Fair, Big Iron event, iHeart media campaign, StarTribune campaign
  • OCC Report: Call center performance, web based ticket submission, homeowner volume increased, system updates and user survey responses, facility operator outreach project, map updates, ITIC webinars
  • MnOps Update: Historical analysis of utility damages, two-foot tolerance zone for horizontal location discussed, overview of 216D Stakeholder review process, proposed HF2719

Highlights:  Apr. 17, 2017

  • Finance Committee: Notification center performance metrics review
  • Locator’s Rodeo: Collaboration with locator industry and Stakeholder participation
  • COO report: Annual Report, Homeowner online ticket submission, reducing callbacks, GSOC user survey, web submission of emergency tickets, KFAN increased awareness effort, seeking additional members from Greater Minnesota
  • OCC report: User Group survey, 2017 ticket number projections, call center performance
  • Outreach/PR: U of M agriculture industry initiative, Chapter 216D Stakeholder review meetings, Minneapolis Home and Garden Show, Hmong Town Market Place, Star Tribune and KFAN campaigns, 811 Walk/Run
  • MnOps Update: Damage trends, 216D Stakeholder meetings, discussion of 48 hour notification period increase.
  • CGA Conference: More board members encouraged to attend
  • Additional Items: New Board member review by the vetting committee.

Highlights: Jan. 11, 2017

  • New Technology: OptimainxDR, Identifying High Risk Tickets
  • Legislative Report: Gary Thaden, General political outlook for 2017
  • COO Report/PR Report: Anual Report update, multiple excavation entities for online tickets, online submission of emergency tickets, ticket split policy, Municipality invoices
  • MnOps Update: 2016 Gas Damage Summary, changes to damage reporting in 2017
  • Notification Center Report: 2016 recap, ITIC training opportunities, call taking procedure review in 2017

Highlights: Nov. 16, 2016

  • Pilot Project: Dan Tonder, Significant End User Outreach
  • OCC Performance Report: End of year stats, refining maps, updating facility operator information, ITIC training opportunities, Second Harvest drive, toy drive, regional users group meeting
  • COO Report/PR Report: Anual Report update, multiple excavation entities for online tickets, online submission of emergency tickets, ticket split policy, Municipality invoices
  • PR Report: Community Outreach - MN State Fair, Big Iron Farm Show, etc., upcoming events, Star Tribune statewide media campaign, coordinated messaging campaign with Xcel & CenterPoint


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