Before You Call
When you call in a dig request to Gopher State One Call, a series of questions will be asked. To help prepare yourself in answering these questions, please review the questions and information descriptions below before your call in to Gopher State One Call.
COMPANY TELEPHONE NUMBER: company phone number with area code first
COMPANY NAME: Please provide the company name in addition to caller name if it is not a private dig.
COMPANY ADDRESS FIELD: We retain mailing addresses for occasional informational mailings from GSOC.
CALLER NAME: Both first and last name are requested.
CALLER TELEPHONE NUMBER: caller phone number with area code first
FIELD CONTACT NAME: Please provide the name and number of someone in the field who can answer questions about your job in the event you cannot be reached at the phone number you have provided. If you are the only person available, please give the CSR an alternate phone number, such as a cell phone or pager number, where you can be reached.
FIELD CONTACT TELEPHONE NUMBER: field contact phone number with area code first
EMAIL ADDRESS: Your email address is used by GSOC to send out occasional informational broadcasts to excavators.
TYPE OF WORK: “What type of work will you be doing?”
We’re looking for specific information about what kind of digging will take place. Here are some examples:
- Replace catch basin
- Install sprinkler system
- Bury gas main
- Place drain tile
- Install invisible fence
START DATE/TIME: I show the earliest start date & time is ______________; how soon after this will your work begin?
COUNTY: “What county is the work taking place in?”
We need to be able to find the location of your job site on a map in order to notify the utilities. Determining what County you will be digging in is the first step in this process.
CITY/PLACE: “What city/township is the work being done in?”
This information is used to help us determine the location where the work will take place. Knowing the City, Town or Village name will help point us to the correct area on our maps.
ADDRESS OR DIRECTIONS: “What is the address where the work is being done?” If no address, directions will be taken and skip to remarks.
NEAREST INTERSECTION: “What is the nearest intersecting or cross street at either end of the block?”
Facility operators need to know where to send the locators to mark the area where you will be digging. If your work site does have a 911 address (i.e. route and box number, fire number, no address due to new construction, etc.) we will ask you the following questions:
- What is the name of the road are you digging alongside of?
- What side of the road (compass direction) will you dig on?
- How far and in what direction is this location is from the nearest intersecting street?
LOCATION OF WORK: “Where will you be digging?” If an address is not provided, the CSR will ask you for driving directions to the work site.
Please describe where on the property the work will take place. While it is important to adequately “cover” the entire area where you will be digging, it is not necessary to be unduly precise. For example, if you are landscaping in a homeowner’s front yard, it would be sufficient to mark the location where the work is being done with white paint or a white stakes and then indicate that the locaters should “Mark the area between the house and the road at the white stake.” Or, if you know you will be doing more extensive work throughout the same area, it would be best to say “Mark the entire area between the house and the road.”
Marking an area with white paint is always helpful to the locaters. It gives them a very clear idea of where your digging will take place and saves them time from marking where you might not be working at all.
EXPLOSIVES: “Will you be using any explosives?” Gas operators are required to monitor a work site where explosives have been used. Your answer to this question helps them know when to act.
TUNNELING/HORIZONTAL BORING: “Will you be doing any tunnelling or horizontal boring?” Many facility operators will take additional steps when directional drilling operations are indicated.
ROAD RIGHT OF WAY: “Will you be working in the road right-of-way area?” The road right-of-way is loosely defined as an area between the front property line of a lot, crossing the boulevard and street to the front property line of opposite property. Some facility operators take different action if the digging is being done in the road right of way.
WORK BEING DONE FOR: “Who is the work being done for?”
This information is retained in the GSOC database for later analysis.
DURATION: "How long will the digging take to do?”
The answer to this question needs only to be an estimate. Your best guess of how long it will take to do the digging is all that is required.