Welcome to the new Gopher State One Call We Hear You Forum.  Gopher State One Call is constantly working to improve our operations and services. This is accomplished largely thanks to the open communications maintained with the facility operators, excavators and homeowners that we work with everyday. The feedback and ideas received are taken very seriously, and we encourage you to provide any suggestions you may have for GSOC in our We Hear You Forum.  This page contains a place to submit suggestions, and a Hot List of the items that are being addressed right now, along with their associated action plans. 

GSOC Hot List

What We're Hearing, What We're Doing:

Feedback:  What is the status of mapping functionality for E-Ticket?
Action Plan:  Mapping for E-Ticket has been available since May, 2011. At first, you only had the option of digitally drawing a simple box on the map to indicate your dig location. As of January, 2012 you now have the option of drawing a multi-point polygon to indicate your dig location. This functionality is available to anyone using E-Ticket! GSOC recommends you take advantage of the E-Ticket submission website and the mapping tools provided. Using these tools decreases processing times and increases ticket accuracy and safety. As always, you retain the option of having a GSOC Customer Service Representative map your E-Ticket for you.

Feedback:  How long will it take for me to get my ticket number after I submit an E-Ticket?
Action Plan:  GSOC is now emailing you a confirmation of your E-Ticket submission. The email is sent to you within minutes of you submitting an E-Ticket. It will contain an estimated processing time based on the average time for the same day the previous week. FYI – based on historical performance, processing times for an E-Ticket submitted with a map is about half the time as for an E-Ticket submitted without a map.

Feedback:  Can I use my smartphone to submit tickets?
Action Plan:  You can now use your smartphone to submit, search for, and respond to Gopher State One Call tickets!

• To submit a ticket using Mobile E-Ticket, go to www.gopherstateonecall.org/submit
• To search for a ticket using Mobile Ticket Search, go to www.gopherstateonecall.org/search
• To electronically positive respond to a ticket using Mobile Positive Response, go to www.gopherstateonecall.org/respond

Feedback:   What is the easiest way to submit a ticket update request?
Action Plan: The ticket update submission website has been modified for ease of use. Previously, the update submission site did not require a specific reason for each ticket update. That led to longer turnaround times for updates and confusion regarding the reason for each update. The new update submission website will require a reason for each update (update to extend life of ticket, update to remark ticket, update to modify information, or update to cancel ticket). This clarification will lead to a faster turnaround time and will effectively alleviate any confusion regarding ticket update requests.

Feedback:   How can I update a MEET ticket?
Action Plan: If you wish to update a pre-existing meet, you may schedule a new date and time to meet with the locators. It is the excavator’s responsibility to inform facility operators and locators of the timetable of their work at the originally scheduled meet. Excavators must anticipate changes in a job site, weather patterns, or any other condition that may change the direction or nature of their work. Any such changes must be communicated directly to the facility operators and locators so they can adjust their protection efforts. Please note that a routine ticket, including specific marking instructions, may be submitted in place of an “Update to Remark” for a meet type ticket.

Feedback:  What’s the best way for me to positively respond to a non-excavation ticket? It seems like none of the existing options apply.
Action Plan:  Today’s accepted responses are as follows:

1. Clear/No Conflict
2. Marked
3. Delayed
4. Not Complete

On November 15th, 2011 we added the new response:
 5. Non-Excavation

The purpose of this new option is for responding to GSOC ticket types that do not involve excavation (Owner Inquiry Ticket, Non-Excavation Ticket, Engineering/Pre-Con Meet Ticket, Boundary Survey Ticket). Previously, none of the existing response options applied to these types of tickets. By adding the “Non-Excavation” response, we will provide a more concise method for the facility operator (or their locator) to positively respond via the MNPRS website to tickets that do not involve excavation.

Feedback:  As a Gopher State One Call member, how do I verify if the underground facility maps I have on file with GSOC are up to date?
Action Plan:  In December, Gopher State One Call released an updated version of its online mapping tool, MSAM.  This new version of MSAM offers additional functionality to help streamline the change request process, as well as a new look and feel:

• Improved performance
• Visual upgrades to the land base and tool bar features
• Addition of Township and Points of Interest reference layers
• Consolidated editing tools
• History feature showing past changes to a member’s notification area
• Help tab containing the MSAM2 training manual

For more information or questions regarding MSAM2, contact Gopher State One Call’s GIS Coordinator (Ryan Babler) at gis@gopherstateonecall.org or (952) 697-4283.

IMPORTANT! Gopher State One Call requires all members to review their electronic facility maps on file with GSOC on an annual basis. Facility Maps should be reviewed by your organization's GIS (mapping) personnel using GSOC's mapping tool (MSAM) at the following address:  www.gopherstateonecall.org/msam. Please pass this information on to the GIS department within your organization, or contact our GIS Coordinator (Ryan Babler) at gis@gopherstateonecall.org with any questions on how to proceed. Member review must be completed by February 29th, 2012.