3rd Facility Operator Action Required: New Positive Response System Testing
Greetings All!
Gopher State One Call has sent out two communications to Minnesota’s facility operators, each including an action item within the email and an explanation of the service change. Here is a recap of those action items:
1. Notification Area Lockdown and Notification Area Changes, Due October 15, Read Original Message Here
2. Ticket Format Change and Testing, Due December 31, Read Original Message Here
The third service change that will require action to be taken by some facility operators is a new Positive Response System. Gopher State One Call is implementing a new Positive Response System that will require testing with all those who currently send Positive Response messages through their intelligent ticket management system.
Action Required by User Type
If you submit Positive Response electronically from Gopher State One Call’s website:
No action is required.
If you submit Positive Response automatically through KorWeb or KorTerra Enterprise ticket management systems:
No action is required.
If you submit Positive Response automatically through another intelligent/electronic ticket management system:
• Contact the Transition Hotline at gsoctransition@korterra.com or 952-697-4299 to receive the testing information necessary to update your ticket management system. A transition specialist will work directly with you to test sending Positive Response from your system and ensure Positive Response is received at GSOC.
• On January 1, 2011, GSOC will begin receiving Positive Response messages through the new system. It is imperative that testing and verification of successful sending to the new system be completed by December 31st.
New Positive Response System Features
Gopher State One Call’s new Positive Response system is the very first in the country to allow facility operators to respond to multiple facility types at no cost! One member code can respond to as many facility types as necessary, allowing you to provide better facility information to excavators, homeowners and others within your organization. An open comments text field will also be added for facility operators to leave remarks for those who will be excavating.
A preview and training for the new site will be available on November 15. An email will be sent to all facility operators to announce the training site is live and provide the training site address. The New Positive Response system will go live on January 1, 2011.
Questions on how to perform this update? Contact the Gopher State One Call Transition Hotline!
Call: 952-697-4299
Email: gsoctransition@korterra.com
Thank you to all Minnesota facility operators! If you know of someone else in your organization who should be receiving these notifications, please respond back with their email address and they will be added to our distribution list.
Gopher State One Call
2020 Centre Pointe Blvd.
Mendota Heights, MN 55120
Email: gsoctransition@korterra.com
Transition Hotline: 952-697-4299
