- Created: Tuesday, 24 July 2018 08:50
- Written by Lareina Taing
Need to correct, cancel, or update an existing locate ticket? If so, Gopher State One Call (GSOC) offers two ways for excavators to reprocess tickets, online or by phone!
After an excavator files a locate request with ITIC, GSOC emails them a record copy that includes a specialized MapLINK (labeled “HERE”) to their information. This link provides immediate online access to all of an excavator’s tickets (historical and current) and includes a map of the excavation site and utility notification list. Clicking the link connects users to Excavator Ticket Management (ETM), an online ticket archive. ETM is a handy tool to use to correct, cancel, or update a ticket without logging into ITIC or calling GSOC. If you prefer to call us to reprocess a ticket, feel free to contact the notification center at 811, or on our direct lines at 651-454-0002 for the Twin Cities metro, or 800-252-1166 for the Greater MN area.
There are three types of reprocess tickets1: Correction, Cancellation, and Update. Keep reading to learn about the differences between the three ticket types!