New Start Time Policy

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Created: Tuesday, 27 October 2020 16:04

Written by Gopher State One Call

IMPORTANT PROCESS CHANGE for Excavators and Facility Operators to the designation of start date and time on web-submitted e-tickets:

Web-submitted notifications of intent to excavate are generally reviewed by Gopher State One Call (GSOC) for quality assurance prior to acceptance of the notification by the notification center, with three exceptions:

1. Reprocess tickets (updates, minor modifications and cancellations)
2. Emergency tickets submitted online by a ticket submitter authorized to do so
3. Other notifications of intent to excavate submitted online by a ticket submitter passing rigorous training criteria established by the notification center.

Beginning December 1, 2020, web-submitted notifications of intent to excavate will be assigned a work start date and time that is either a) requested by the excavator, or b) assigned by the notification center to comply with the legal minimum required notice when measured from the time of acceptance of the notification after any review by the notification center has been completed. 

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Labor Day closure - Monday, September 7th

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Created: Monday, 31 August 2020 11:28

Written by Gopher State One Call

We will be taking calls for emergency locates only on Monday, September 7th in observance of Labor Day, but remember, you can file a ticket online 24/7. NOTE: Monday will not count towards your standard 48 hour notice when filing a locate, so please plan accordingly.

Quarterly Update: Summer 2020

Details

Created: Monday, 31 August 2020 09:49

Written by Taylor Jones

Please take a moment to review the following GSOC suggestions and tips to help you process tickets more efficiently with the new site. We look forward to your feedback and continued support!

White Markings: Gopher State One Call would like to remind all excavators to mark the excavation area in white prior to submitting the locate request. White marks increase the efficiency of locators by clearly showing where they need to mark. The use of white marks helps your excavation go more smoothly as well as providing more time for locators to mark for other excavations. Thank you!

Reprocessing Tickets

Did you know you can Update–Refresh Marks/Extend Life, Update- Make Changes, Cancel, or Correct your locate requests online?

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Locator Language: Decoding Utility Markings

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Created: Wednesday, 08 July 2020 10:31

Written by Amber Dahl

Image Source: Flickr

Keeping track of what’s exactly buried underground on a worksite can be a challenge, which is why utility locators follow the uniform color codes mandated by the American Public Works Association (APWA) for temporarily marking their facilities. The American Standards Institute (ANSI) established these colors as the American National Standard for Safety Colors. As a quick refresh, the APWA color code for utility marking is:

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Independence Day closure - Friday, July 3rd

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Created: Tuesday, 23 June 2020 11:28

Written by Gopher State One Call

We will be taking calls for emergency locates only on Friday, July 3rd in observance of Independence Day, but remember, you can file a ticket online 24/7. NOTE: Friday will not count towards your standard 48 hour notice when filing a locate, so please plan accordingly.