Board of Directors 

Next GSOC Board Meeting, Wednesday, November 10th, 2021, 9:00 AM.
**This will be a video conference meeting**

If you would like to virtually attend this meeting, please contact Barb Cederberg, GSOC COO at 651-681-7303 or at Barbara.cederberg@gopherstateonecall.org.


Gopher State One Call seeks to review applications for Board membership and/or users’ group participation. In particular, GSOC seeks subject matter expertise from Greater Minnesota municipal water and sewer systems, the agricultural industry (particularly expertise concerning drain tiles and excavations), the pipeline industry, engineering and other industry sectors not currently represented on GSOC’s Board. View the Call for Applications providing more detail below. Thank you for your interest in serving the underground safety stakeholders in Minnesota.

Gopher State One Call is a non-member Minnesota nonprofit corporation with oversight provided by its Board of Directors, consisting of Directors from a wide spectrum of damage prevention industry stakeholders. For further information, history and background, see the Board Election Policy.


  • Oct 6, 2021 - Minutes
  • Sept 1, 2021 - Minutes
  • June 2, 2021 - Minutes
  • May 5, 2021 - Minutes
  • April 7, 2021 - Minutes
  • Mar. 17, 2021 - Minutes
  • Mar. 3, 2021 - Minutes
  • Feb. 3, 2021 - Minutes

Highlights: October 6, 2021

  • Chair’s Report: Meeting minutes for September 1st were approved.
  • Legislative Report: None.
  • COO Report: September ticket volumes are lower than in previous years. A new product called iVerify was introduced at the OCC Users' group. GSOC is looking into whether or not this product can minimize the amount of manual ticket review. The underground mapping project is garnering interest. Olicia is back from maternity leave and working on enhancing outreach to landscapers. There has been a significant decrease in the number of homeowners tickets this year. There was discussion of the many things that could be contributing to this drop.
  • MNOPS Report: The new complaint process is still in process and MnOPS plans to hire more field personnel. Plans continue for the 2022 Safety Conference to take place in person. MS216D stakeholder review meetings are expected for the end of this year in regards to performance reporting, damage reporting, and the viability of GPS locating. Third quarter damage data is still being reviewed. Changes are coming in 2022 to the pipeline damage reporting requirement for intrastate pipeline companies. There has been resistance by a few contract locators and facility operators to meet ticket protocols. 
  • PR/Awareness Report:  Awareness will be ramping up with Olivia's return and as the pandemic continues to subside.
  • OCC Report: A new training class began in September. Homeowner tickets have decreased since last year, but overall percentage of online tickets is actually slightly ahead of last year. Map updates continue with over 9,000 implemented so far this year. Winter projects include converting all users to the latest ITIC software, a number of short videos showing how to optimize the online ticketing system, and updating all users contact info. The website analytics project is moving along with hopes to be live around the first of the year.
  • Election of new Director: Brian Connolly

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Highlights: September 1, 2021

  • Chair’s Report: Meeting minutes for June 2nd were approved.
  • Legislative Report: None.
  • COO Report: Education videos are allowing us to reach additional audiences despite the pandemic. Ticket volumes are down 1.5% from 2020, almost entirely from less home owner tickets. Review of the procedural change to start times. Increased tracking of cut line calls and locator related calls to the help desk. Review of extra time afforded to locators by excavators. Metrics project update. Development of crisis communication plan. Update of MN Underground Utilities Mapping Project. Additional work on providing data analytics on the GSOC website.
  • MNOPS Report: Revisions to complaint system encourage stakeholders to try and work out issues amongst themselves prior to contacting MNOPS. Planning for 2022-2024 Safety conferences has begun. Damage rates - up slightly in 2020 are down slightly as of mid 2021. Enforcement activities are down compared to 2020. Disputes over refresh marks vs new tickets. MnOPS is working to clarify with the individual parties.
  • PR/Awareness Report:  No state fair activity this year, but substantial continued media outreach.
  • OCC Report: Total number of online submitted tickets and overall tickets are doen for the summer. Review of defective tickets and necessary callbacks are at approx 7.5%. Callbacks give the opportunity to provide further education and encourage people still using NextGen to try the latest nxt version of the software. 98.75% compliance on KPIs during July.

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Highlights: June 2, 2021

  • Chair’s Report: Meeting minutes for May 5th were approved.
  • Legislative Report: None.
  • COO Report: Ticket volumes up 3% YTD as of the end of May. Discussion of meet tickets vs 2nd updates for extended ticket life. Concensus was that people need more time to get comfortable with meet tickets.
  • MNOPS Report: Encouraging stakeholders to resolve 216D issues. Two new investigators starting in June. MNOPS continues to focus are timeliness, accuracy and white markings by excavators.
  • PR/Awareness Report: Call for volunteers at the State Fair Booth. Several other initiatives are being pushed back to later in the season due to COVID concerns.
  • OCC Report: All 6 training classes were completed and 1 online training, no cancellations. 98 CSRs currently on staff. April ticket volume was over 100,000 again this year with increases for both excavators and homeowners. Homeowner usage of ITIC Lite is at 63% avoiding calls that take much more time to process. 7 companies are now approved for direct release and more than 1500 map updates from 47 counties have been installed this year.
  • Additional Analytics: Discussion of making current/real time data avaialble for stakeholders. 
  • Board Discussion: Communication between excavators and locators can still be improved. Not white lining is occuring too often. Emails from MUCA to MNOPS had GSOC and several facility operators copied on the chain. GSOC board decided it wasn't their place to respond and no response has been heard from MNOPS at this point.

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Highlights: May 5, 2021

  • Chair’s Report: Meeting minutes for March 17th and April 7th meetings were approved.
  • Legislative Report: MnOPS budgetary proposal for the next Biennium has been accepted.
  • COO Report: Ticket volumes are up 11% year to date. A number of porcess changes went into effect April 30th.
  • PR/Awareness Report: Changes to the MN State Fair booth this year and call for volunteers.
  • OCC Report: CSR training classes were completed with a total of 98 CSRs currently on staff. Aprill ticket volume was over 100,000 again. There are now 6 companies approved for direct release of online submitted tickets. Process improvements regarding white lining or entire lot marking have been put in place.
  • Additional Analytics: Proposal for real time analytics to be added to website. 
  • Board Discussion: Emails from MUCA to MnOPS requesting changes to MS216D in regards to mandating facility operator phone contacts.

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Highlights: April 7, 2021

  • Chair’s Report: Dave Hunstad congratulated OCC employees on promotions. Kimberly Boyd is being promoted to Customer Relationship Manager for some western states including Minnesota.
  • Board Discussion: Reports from the Field. Jason Ponciano and Keith Novy noted significant contributions to ticket volumes due to cable drops and project builds as communications companies continue to build out infrastructure.
  • MnOPS Update: Thomas Coffman from the Office of Pipeline Safety advised the MnOPS virtual safety conference will be on April 16 and invitation reminders will go out shortly.
  • Chief Operations Officer Report: Barb Cederberg noted the GSOC Strategic Plan continues to drive activities both within and outside the notification center. In general, the call center is operating very well and early ticket volume for the first 3 months of the year is up 23%.
  • OCC Report: Kimberly Boyd indicated this would be her last presentation as General Manager of the center and noted how much she has enjoyed serving as General Manager for the notification center.

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Highlights: March 17, 2021

On March 17, 2021 at 9:00 a.m. by Zoom videoconference, the Board of Directors meeting was called to order by Chair Dave Hunstad. Roll call was taken and a quorum was determined to be present. Dean Parker was asked to act as recording secretary.

Barbara Cederberg provided a brief update. Several promotions are pending at the notification center. The underground mapping project team subgroups are active and are working on best practices for maintaining and sharing GIS data. The Board was reminded that the MnOPS conference will be virtual this year on April 16.

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Highlights: March 3, 2021

  • Summary Minutes: Upon motion made and duly seconded, the Board elected the following to serve on the Board for 2021: Chris Fry, Tom Hoffman, Dave hunstad, Phil Lesnar, Dan Munthe, Jason Ponciano, Sam Richert, Mark Sellin, Jim Smith, Ray Starr, Joe Thill, Ben Wallace, Patrick Warden, Ward Westphal

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Highlights: Feb. 3, 2021

  • Summary Minutes: A discussion then took place regarding Board composition, committees and officers. Upon motion made and duly seconded, the following officers were elected for 2021: Dave Hunstad – Chair, Keith Novy – Vice Chair, Tom Hoffman – Treasurer, Ward Westphal – Secretary.

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