Chair’s Report: Dave Hunstad welcomed the Board and the guests, particularly, new State Fire Marshall and Director of Office of Pipeline Safety, Jim Smith.
Legislative Report: The 2019 session ended without a bonding bill being voted upon even though a $500 million proposal had been agreed to in principle by legislative leadership.
Request for National Board Engagement: GSOC requests continuing national engagement by it’s Board members and that the National CGA Conference will take place this year in late March.
April Board Meeting: A determination was made that the closed session would take place on Monday afternoon with open session Tuesday morning April 14 prior to the MnOPS Safety Conference opening plenary session.
MnOPS Safety Conference: Jon Wolfgram noted this year’s conference will be more damage prevention oriented.
Chief Operations Officer Report: Barb Cederberg advised the Board that 2019 ticket volume was 849,097. This is the second highest ticket count in the history of GSOC. There were approximately 100,000 update tickets including in this volume.
Summary of Election of Directors and Officers and Committees The Board determined it would issue a call for applications to the Board and GSOC’s Users Group.
CenturyLink Announcement: Chris Fry repeated announcement of change in contract locator vendor to USIC.
Board Engagement: Thanks you's to all of the board members who participated in the State Fair, Day of the Dozers, and the OCC Users Group.
COO Report: Ticket volume is up 4.7% this year. On track to be the second highest annual ticket volume in GSOC history. Centurylink stats - tickets still a little down, but generally improving. Discussion of City of Wadena underground propane tanks from the 1950's. New MNCGA website. Updaet on the new UX/UI. Adding snow removal tickets to the agenda for GSOC Users' Group. Reviewing buffer sizes and possible reduction during upcoming year. Review and clean up of inactive notification areas.
OCC Report: Notification center update - numbers continue to be up from last year. Meet tickets are slightly down as a result of lack of faith in facility operator attendance. Homeowner ITIC usage now at 30%. ITIC review times are up this year, but significant effort is being made to improve quality through callbacks and education. Analysis of tickets to identify potential for direct release. Pilot Projects: ITIC nxt, End of Year communication, and top caller projects along with review of almost all new online submitted tickets resulting in little to no ticket related questions in the field. Extended Start times feature still in progress.
MnOps Report: Though the damage rate per 1000 seems to continue to trend down there is a concern about the lack of data due to non-mandatory reporting. A number of legislative proposals that have been submitted by MnOps were discussed and will be on the agenda for the mid November and mid Danuary Stakeholder meetings.
Augmented Reality using GIS data: Brian Collison discusses the Argis Lens and how it can help verify and improve map data. GSOC is encouraging facility operator stakeholders to consider experimenting with the Argis Lens as a pilot Project with GSOC.
Outreach and PR Support: Planning for a larger presence at 2020 home and garden show and summer oportunities with the Twins and St. Paul Saints. Explanation of the new "Learn from the Unexpected" video campaign and the return of locator and excavator awards at DP meetings.
CenturyLink Presentation: Brian Franciulli discussed transition of contract locator vendor. Issues, solutions and concerns from the board. Discussion of possible legislation.
COO Report: Ticket volume is up over 7% this year. Review times for online submissions are up and being examined by the vendor. Web ticket percentage is up from last year to 73.9%. GSOC attended 31 DP meetings from Feb - April. Additional contact information for Facility Operators has been made available on tickets. Meet tickets initiative to be revisited next year due to unsatisfactory results from excavators likely due to Centurylink issues. Barb visited several states to benchmark GSOC performance and gained some new ideas concerning educational efforts and public awareness initiatives and hopes to be able to visit more this fall. Discussion of 2019 projects including new user interface, further reduction in callbacks to correct errors in online tickets, possibility of snow tickets, working with the vendor to reduce online ticket review times, and additional criteria for direct release of tickets without review.
OCC Report: Ticket volume is up substantially from previous years as well as number of days above 6,000 tickets. Online ticket submissions are at a record high. Call responsiveness has slowed slightly, but is still the quickest we are aware of across the country. Additional hiring has happened due to exceptionally busy summer months. Ongoing initiatives include increased online submission, reduced callbacks due to errors, visual enhancement to the ticket submission system, and both onsite and webinar training with over 243 attendees so far in 2019. System upgrades have included the CSR software, online ticketing submission software, phone exchange hardware, and over 2,600 map updates.
MnOps Report: Jon Wolfgram - Q2 damage reporting now available online. MnOps investigation of Centurylink is ongoing. 216D stakeholder meetings will be held this fall.
PR/Awareness Report: Media efforts with Star Tribune, iHeartRadio, Linder Farm Radio, and AllOverMedia took place throughout the year as well as sponsorship of the 811 run again and of MN United soccer this year. GSOC also participated in the Vikings football yearbook ad, numerous tradeshows and events such as Northern Green Expo and Big Iron in Fargo. Olivia has started a new initiative to increase user engagement on Facebook through better targeting and the website is being reviewed and updated.